Know how to recognize an emergency and what to do next.

Pipeline accidents are rare, but they can occur. It’s important to know how to recognize a pipeline emergency and the immediate actions you should take to protect people, property, and the environment.

Here are ways to identify a pipeline leak:

By Sight

  • A pool of liquid on the ground near a pipeline
  • A dense white cloud or fog over a pipeline
  • Discolored vegetation surrounding the pipeline

By Sound

  • An unusual hissing or roaring sound

By Smell

  • An unusual, petroleum-like odor

Liquefied petroleum gases (propane and butane) are generally odorless.


What to Do if a Pipeline Leak Occurs

  • Immediately leave the area, on foot, in an upwind direction.
  • Avoid making contact with escaping liquids or vapors.
  • Avoid potential ignition sources.
  • Abandon all equipment being used in the area.
  • DO NOT drive into an area in which you encounter a leak or vapor cloud.
  • DO NOT light a match, start an engine, or switch on/off an electric light or appliance when near the escaping liquids or vapors.
  • Warn others to stay away from the area.
  • DO NOT try to operate any pipeline valves yourself.
  • DO NOT use a cell phone while near the suspected emergency area.
  • From a distant phone or safe cell phone use location, call Plains All American's Emergency Line at 1-800-708-5071 and call 911 or your local fire, police or sheriff's office.

In case of an actual or suspected pipeline emergency, please contact Plains All American at 1-800-708-5071.