Call Plains' Emergency Line at 1-800-708-5071 or 911 in case of a pipeline emergency.

Plains employees will be available to isolate, shut down, or start up any pipeline system and to communicate with local emergency response officials.

Plains All American's Emergency Line
1-800-708-5071
Call 911 or your local fire, police or sheriff's office

In the event of a suspected or detected leak:

  • Turn off gas appliances or equipment to eliminate a source of ignition, if safe to do so.
  • Leave the area by foot immediately and attempt to stay upwind. Do not try to locate the source of the leak or odor. Try to direct other individuals to leave the area by foot also.
  • Call 911 from a safe location. Call your local utility operator and the Plains emergency contact number immediately.

If a leak occurs:

  • Immediately leave the area, on foot, in an upwind direction.
  • Avoid making contact with escaping liquids or vapors.
  • Avoid potential ignition sources.
  • Abandon all equipment being used in the area.
  • DO NOT drive into an area in which you encounter a leak or vapor cloud.
  • DO NOT light a match, start an engine, or switch on/off an electric light or appliance when near the escaping liquids or vapors.
  • Warn others to stay away from the area.
  • DO NOT try to operate any pipeline valves yourself.
  • DO NOT use a cell phone while near the suspected emergency area.
  • From a distant phone or safe cell phone use location, call Plains All American's Emergency Line at 1-800-708-5071 and call 911 or your local fire, police or sheriff's office.

For more information on our emergency response plans, please email us at pipelineawareness@paalp.com
Learn more by reading Pipeline Emergency Response Guidelines.