Planning to dig or do any type of excavation or construction work? Call 811 from anywhere in the country a few days prior to digging.

Call 811 Before You Dig
Call Plains' 24-hour Emergency Line, 1-800-708-5071, if you notice one of our pipelines has been damaged or disturbed.

Excavators and Farmers

Excavation is the leading cause of damage to underground facilities. Improper excavation can result in serious risk to life, property, and the environment. Using proper excavation practices and following basic rules and regulations prior to digging can significantly reduce these risks associated with excavating underground utilities. Excavation activities include any earth-moving operations and even some home projects such as building a pool or fence, widening a driveway, or planting a tree.

If you plan to dig or do any type of excavation or construction work, call 811 from anywhere in the country a few days prior to digging, and your call will be routed to your local One Call Center. Tell the operator where you're planning to dig, what type of work you will be doing, and your affected local utility companies will be notified about your intent to dig. In a few days, they'll send a locator to mark the approximate location of your underground lines, pipes, and cables, so you'll know what's below — and be able to dig safely.

White Lining

White lining your dig sites with white paint, stakes, or flags helps to communicate the intended excavation area to facility locators responding to your one-call ticket. Responding companies will mark their assets using a unified coloring system that acts as a means of communication for all stakeholders involved with the project. Yellow is the color designated for pipelines transporting natural gas or hazardous liquids.

Making the One Call

After proper planning and white lining has occurred, you are required by law to contact 811, “Call Before You Dig”, at least 48 hours prior to excavating, or as required by state law. This will connect you to your state’s One Call Center. The One Call Center notifies Plains All American Pipeline and other pipeline and utility operators in the area of your planned excavation. A representative will be sent free of charge to locate and mark the buried facilities before you dig, as necessary.

If a Pipeline Has Been Damaged or Disturbed

Plains All American Pipeline maintains a Damage Prevention program in accordance with state and federal guidelines. It is important that you call the pipeline operator immediately if you strike a pipeline. Even seemingly minor damage is serious because it could result in a future leak if not promptly and properly repaired by pipeline representatives. Do not cover a pipeline that has been disturbed because it makes it more difficult to find the damaged area.

Call Plains' 24-hour Emergency Line, 1-800-708-5071, if you notice one of our pipelines has been damaged or disturbed.

Suspicious activity should be reported to authorities. Call 911.