Planning to dig or do any type of excavation or construction work? Call 811 from anywhere in the country a few days prior to digging and your call will be routed to your local One Call Center.

In a few days, a locator will be dispatched free of charge to mark the approximate location of your underground lines, pipes and cables, so you'll know what's below—and be able to dig safely.

Excavators and Farmers

Excavation is a common cause of pipeline damage. Improper excavation can result in serious risk to life, property and the environment. Using proper excavation practices and following basic rules and regulations prior to digging can significantly reduce the risks associated with excavating underground utilities. Excavation activities include any earth-moving operations and even home projects, such as building a pool or fence, widening a driveway or planting a tree.

White Lining and Pipeline Markers

Lining your dig sites with white paint, stakes or flags helps to communicate the intended excavation area to utility locators responding to your one call ticket. Responding companies will mark their assets using a unified coloring system that acts as a means of communication for all stakeholders involved with the project. Yellow is the color designated for pipelines transporting natural gas or hazardous liquids. However, pipeline markers cannot be relied upon to indicate the exact location of a pipeline. Pipeline markers can usually be found where the pipeline intersects a street, highway or railroad. The pipeline may not follow a straight course between markers, and the markers are limited in the information they provide. In addition, pipeline markers provide no information on the depth or number of pipelines in the area, so be sure to call 811 before doing any work.

Making the One Call

After proper planning and white lining has occurred, you are required by law to contact 811 at least 48 hours prior to excavating, or as required by state law. This will connect you to your state’s One Call Center. The One Call Center notifies Plains All American Pipeline and other pipeline and utility operators in the area of your planned excavation. A representative will be sent free of charge to locate and mark the buried utilities before you dig, as necessary.

If a Pipeline Has Been Damaged or Disturbed

Plains All American Pipeline maintains a Damage Prevention program in accordance with state and federal guidelines. It is important that you call the pipeline operator immediately if you strike a pipeline. Even seemingly minor damage is significant because it could result in a future leak if not promptly and properly repaired by pipeline representatives. Do not cover a pipeline that has been disturbed because it makes it more difficult to find the damaged area.

Call Plains' 24-hour Emergency Line, 800-708-5071, if you notice one of our pipelines has been damaged or disturbed.

If you notice suspicious activity, call 911 and report it to authorities.